2nd Edition of Voice Tech Summit India is now a "Live " and In-person two days conference and exhibition designed to host 3000+ industry executives In charge of the contact center and customer experience and are early adopters of speech or voice technology. The summit will reflect the latest tendencies and recent application changes in the voice recognition space in the Indian market. Discover VoiceTech application in all industry sectors, from BFSI, Retail & eCommerce, BPO's & Call Centers and much more. Join your peers to learn, share, and celebrate the trends and technologies shaping the future of speech technology, artificial intelligence, customer interactions and how Voice assistants can help your organization reduce cost and increase operations efficiency.
Associate Director of Product - Voice at yellow.ai
Chief Digital Officer at Bestseller India
Associate Vice President - Customer Relations at IndiGo
Founder, CEO at Saarthi.ai
VP of Products at Deepgram
Head of Digital Experience - APAC CommOps at Uber
Head of Talent Acquisition at Subex
Chief Strategy Officer at ICCS
Head - Digital Business Group at HDFC ERGO General Insurance
Advisor & Jury member - Principal Engineer at Verizon
Ambassador Global telehealth Exchange.
Director, Product Management at Exotel
Executive Director & Co-Founder at Phonon Communications Pvt Ltd
Top voice tech industry experts & leaders
With the world top brands and leading local players
From those who made it using voice technology
Discover the latest trends in voice tech and explore its potential across various industry sectors
Understand how the latest developments in voice technology to give you a window into how your customer experience will be revolutionised.
Learn lessons from the giants dominating the voice sphere – be it Alexa, Google Assistant or Cortana – hear from the inside how they think voice will change it all.
Find out how to get personalisation right as a new wave of data analytics opens new doors to customer insights.
Network with leaders across multiple sectors and discover the blueprint for transforming your business.
Billions with a “B” Techcrunch reported back in February that the use of voice assistants is likely to increase to roughly eight billion devices by 2023.
Skit is an AI-first SaaS voice automation company that helps enterprises transform customer experience by automating their contact center queries. With over 10 million hours of training data, Skit’s Intelligent Voice Assistant can currently respond in over 16+ languages, covering multiple dialects and replicating human-like conversations. We currently serve a variety of enterprise clients across diverse sectors such as Banking and Insurance, Food and Beverage, Consumer Durables, E-commerce, and Travel and Tourism. Our customers have been able to streamline their contact center operations, reduce cost and also enhance customer experience & engagement. We have been featured as one of the top-notch start-ups in the Cisco Launchpad’s Cohort 6 and we are a part of the World Economic Forum’s Global Innovators Community. We have also been listed in Forbes 30 Under 30 Asia start-ups 2021 for our remarkable industry innovation and recently been awarded ‘Tech Startup of the Year’ in Artificial Intelligence 2021 by Entrepreneur India, further underscoring its market dominance and unparalleled expertise.
Uniphore is a Conversational Automation Platform which delivers the most sophisticated, accurate, personalized, and automated customer experiences on the planet. A natural conversation. No frustration, just true understanding – including emotion and intent in real-time. Their vision is to be the defining conversational AI and automation platform to realize the value of every enterprise conversation.
Driven by innovation, Uniphore was incubated in 2008. Since then, Uniphore has grown at an exponential rate and today they have many of the world’s largest enterprise customers, relying on them to help with millions of conversations. They are approximately 600 employees strong, located in the U.S., India, Spain, Israel, Japan, and Singapore.
The World’s 1st Conversational CX Automation Platform, Yellow.ai was built with the vision to automate total customer experience, with the best of AI and human intelligence to deliver real-time resolution and on-demand fulfilment. In short, we exist to elevate the business-to-consumer interactions of every enterprise across the world to be intuitive, personal, and real-time.
Trusted by 1000+ global enterprises like Sephora, MG Motors, Bajaj Finserv, Food Panda, BPCL, Waste Connections US, and Tata, yellow.ai has clients spread over 30 countries, with chat and voice bots in 100+ languages, across 35+ channels like Web, WhatsApp, Instagram, In-App, IVR, Contact Center and more.
The company aims to democratize AI by offering no-code/low-code bot builders, omni-channel virtual assistants, ticketing automation, to bring AI to the benefit of business leaders and developers alike.
Tech Mahindra represents the connected world, offering innovative and customer-centric information technology experiences, enabling Enterprises, Associates and Society to Rise™. They are a USD 5.1 billion company with 126,200+ professionals across 90 countries, helping 1058 global customers including Fortune 500 companies.
Avaya is reimagining digital communications with innovation that defines the future of work and the customer experience. Our Avaya OneCloud ecosystem and its solutions empower organizations to deliver experiences that matter to customers and employees alike.
Gnani.ai, a SAMSUNG ventures funded company, is a leader in the voice-led conversational AI automation space. Gnani.ai offers no-code multi-modal and multi-channel bot platforms for voice and text automation across channels. Gnani.ai empowers businesses to build customer-centric Conversational AI on multiple channels. Our product platforms include assist365™ (multi-channel conversational AI automation), aura365™ (Omnichannel Analytics), and armour365™ (Voice Biometrics).
iMerit is a leading AI data solutions company providing high-quality data across computer vision, natural language processing and content services that power machine learning and artificial intelligence applications for large enterprises. iMerit provides end-to-end data labeling services to Fortune 500 companies in a wide array of industries including agricultural AI, autonomous vehicles, commerce, geospatial, government, financial services, medical AI and technology. iMerit employs more than 5,500 full-time data annotation experts in Bhutan, Europe, India and the United States. Raising $23.5 million in funding to date, iMerit investors are CDC Group, Khosla Impact, Michael and Susan Dell Foundation and Omidyar Network. For more information, visit imerit.net.
ClearTouch is a cloud-hosted contact center platform provider, which enhances the customer experience of organizations across Banking, Insurance, Healthcare, BPOs, ARM/Collections, eCommerce, and Automotive, among others.
Our platform comes packaged with everything – dialer, telephony, team management, analytics & intelligence, data & digital services, and integrations — all of this at a per-minute pricing.
You don’t have to depend on multiple providers to manage your contact center, call center, or customer service function.
And, would you believe it, unlike other platform providers, there are no contractual commitments with us. No long-term contracts. No minimum guarantees.
We have integrations with multiple industry CRMs, Helpdesk software, collections software, and it is easily integrable with any best-of-breed IT solution.
As pioneers in cloud technology, ClearTouch has been in business for over 20+ years, worldwide presence, serving over 1500+ diverse client base, and 2+ billion calls handled as standing testimony of our position in the customer experience space.
Verloop.io is building the operating system for customer support. With our state-of-the-art conversational AI, brands can scale their support, reduce their operational expenses and gain complete visibility into their customer support operations. Verloop.io combines the power of machine learning (ML), automated speech recognition (ASR) and natural language processing (NLP) to transform the way support is delivered.
Verloop enables businesses to run a 24x7 support function for the customers across channels like WhatsApp, web, in-app, Instagram and Facebook Messenger, in the language of their choice. It helps brands scale and grow their business with a chatbot platform that handles more than 100 million unique users with a 92% support query deflection and can automate up to 60% within 30 days.
Verloop is used by 5000+ brands globally across verticals such as eCommerce, retail, BFSI, FinTech, EdTech, logistics, real estate and travel. Some key customers include Abu Dhabi Islamic Bank, Adani Capital, Apollo Munich Health Insurance, Cleartrip, Dar Al Arkan, Decathlon, DSP Mutual Fund, Kanmo Group, Livpure, Nykaa, Rentomojo, Scripbox, Watanai, etc.
what3words is an easy way to identify precise locations. Every 3 metre square has been given a unique combination of three random words: a what3words address. Now you can find, share and navigate to precise locations using three simple words. Millions of people around the world use what3words to make life safer, more efficient and less frustrating. Thousands of businesses use what3words to improve efficiencies and customer experience– from e-commerce and logistics companies to travel, ride-hailing and navigation apps.
Deepgram is the only true end-to-end Deep Learning ASR offering real-time transcription, built to scale. Use it alone or on top of your existing tech and see results in weeks, not months or longer. When speech recognition that’s “good enough for everyone” isn’t good enough for you, try Deepgram.
They’ve reinvented Automatic Speech Recognition (ASR) with a complete, deep learning model that allows companies to get faster, more accurate transcription, resulting in more reliable data sets — on-prem or in the cloud. And they do it all with lower hardware and usage costs so they are a lot more scalable than big tech players.
Saarthi.ai is India's pioneering multilingual voice and language Technology Company consistently endorsed by industry and government bodies such as NASSCOM, FICCI-ILIA, MEITY, Startup India and many others.
Their mission is to simplify and standardize voice and non-voice business processes of enterprises across telecommunications, online commerce, healthcare, automotive, real estate, banking, financial services, and insurance sectors.
They offer ready-to-hire multilingual call center AI agents and conversational robocalling AI solutions pre-trained in the most frequent business processes such as lead qualification, payment reminders, debt collection, CSAT feedback survey and others to premier financial enterprises globally.
Founded in 2006, ICCS is one of India's most reputable BPO service providers, with a focus on developing partnerships that go beyond the ordinary. ICCS has established a structure that is particularly sensitive to the needs of its clients as a significant provider of BPM and BPO services in India.
ICCS understands that successful business outsourcing requires tight collaboration between the outsourced provider and the client, which is why they value their clients' "partnership approach." With the use of AI techniques, ICCS creates its own CRM. They employ AI in business analytics and concentrate on services such as speech-to-text analytics. They've recently begun experimenting with RPA, which will help streamline information and make operations run more smoothly. This technology also aids in the prevention of data inconsistencies.
The operations and services of ICCS are distinguished by the fact that they are not based on a cost arbitrage concept. They not only supply infrastructure and labour, but they also add value to other companies. The company is self-funded and employs over 6,000 people across the country. They also have branches in cities such as Chennai, Mysore, Jaipur, Mumbai, Kolkata, Pune, and others around the country.
Eureka Outsourcing Solutions is a leading “Business Process Management” company providing end-to-end service in field of outsourcing, digitization, automation, and consulting to leading organizations globally. The Company offers a slew of bespoke solutions that scale clients’ success and customer experience. EOS is driven by values of Customer-centricity, Quality-driven growth, Global reach & Innovations. With state-of-the-art infrastructure and value-added business model, the Company has been constantly expanding its footprints. It has 10+ delivery centers strategically located in India along with its office in the US.
EOS launched its digital arm and an award winning start-up “eDAS (Eureka Digitisation and Automation Services)” to provide business solutions which have limited human dependency and better output. eDAS is a SaaS firm that offers customized software solutions to boost business operations and efficiency. It specializes in building the digital roadmap of any prospect organization via SaaS Solutions, Robotic Process Automation & BI, Mobility Solutions, AI-enabled Solutions, and Communication BOTs. The start-up aims to help in the digital transformation of organizations. eDAS’ signature product ‘’Vaani’’ has been awarded as the “Most Innovative Product of the Year 2021” by a leading media house in the country.
We are the emerging market’s leading full-stack customer engagement platform and business-focused virtual telecom operator. Incorporated in 2011, Exotel’s world-class cloud-based product suite powers 50 million engagements daily for over 6000 companies in India, SE Asia, the Middle East, and Africa.
Today, some of the fastest-growing companies in the emerging markets (Ola, Swiggy, Flipkart, GoJek, Byju’s, Urban Company, HDFC Bank, Zomato, Oyo, etc.,) manage their customer engagement with Exotel’s omnichannel contact centre (Ameyo), a suite of communication APIs and conversational AI platform (Cogno AI) over the cloud. They’re a $100 million Series D funded company with $50 million in ARR.
Callify.ai is a product owned by joule consulting pvt. ltd. Since its inception, joule has been headquartered in Mumbai with customers spread across more than 10 countries. With over 50 person years of collective experience in the b2b domain, callify's team has strong back-ground and expertise within artificial intelligence, open source technology, cloud telephony, speech-to-text, natural language processing and multiple business domains (horizontals and verticals). Our vision is to build a product that allows people to automate calling and focus on their core.
Behavioural Signals is bridging the communication gap between humans and machines by introducing emotional intelligence from speech, into conversations with AI. They have created the fastest evolving and most robust emotion AI, enabling everyone to add emotion and behavioural recognition to their own software solutions, through the Oliver API.
Whether it’s for a virtual assistant on a mobile phone, on the web, in a car, on a smart speaker, or for a social robot, an interactive child’s toy, a robotic carer, companies, developers or DIY enthusiasts can now design and build engaging interactions which can seamlessly benefit from the internationally acclaimed speech emotion recognition technology. Our production-level Oliver ΑPI, offers a rich variety of emotional and behavioural metrics and allows both real-time and batch audio processing, and can readily support heavy-duty applications.
Fusion provides customer support, consulting and digital transformation services to help businesses leverage the power of human connect and technology to transform and manage their CX goals. An inclusive and diverse organization that is built on its 30+ years of industry experience in delivering sustainable customer experience management services to a global clientele. The clientele is managed through strategic business units focusing on telecom, retail, healthcare and BFS sectors. Fusion is deeply invested in a team of more than 10,000 members across 23 locations in 10 countries worldwide. Our advanced methodology is specifically curated to ensure seamless communication among all stakeholders and help them make informed business decisions through actionable data. Our proven expertise in customer experience has helped us build digital products in Speech to Text (Omind QA) and workforce life cycle management (Mind Workplace) that has played an instrumental role in accelerating our next phase of growth.
Mihup is the new frontier in conversational AI. Our platform enables developers to create customized voice interfaces with full control over brand identity and privacy. Our interaction analytics solution provides 100% analysis of a contact centre’s customer interactions to derive actionable insights to improve sales, collection, and customer services. We are an enterprise-ready platform for both native cloud and edge deployments.
Intellicus Technologies is one of the most innovative data integration and business intelligence product companies. Their comprehensive BI product focuses on large enterprises in BPO, healthcare, retail, FMCG, manufacturing, and logistics and solves their end-to-end data integration and analytics challenges. Headquartered in CA, USA, Intellicus caters to 17000+ active customers across the globe.
Phonon is a pioneer in hosted telecom software technology. Our telecom applications including click-to-call, hosted inbound IVR systems, automated outbound dialer systems, virtual number services, SMS-to-call, and hosted PBXs are used by leading enterprises of India. We are a 3 time Deloitte Technology Fast 50 India winner and Google Cloud Technology Partner. We also provide brand identity protection services through partnerships with Truecaller for Business and Google Verified Calls and SMS. Leading enterprises in India trust us for managing their call center digitisation, which includes more than a 70% market share in Indian aviation passenger notification and 5 of the top 10 private sector banks.
We are a team that believes that over the time SMS and voice will even be the most killer applications available on mobile phones. Our belief in the ubiquity of the 'phone' and the potential that automated voice and SMS services can have in the sales and customer service life cycles of businesses has made us develop many innovative voice applications. These applications are all supported on our robust hosted software application platform.
IndiaSpeaks are a small team of dedicated researchers and developers building software tools for Indian languages that enables customers to interact with mobile apps/websites through voice interface. Their products use state-of-the-art in-house voice recognition, text-to-speech and natural language processing tools that were built from scratch. They provide support for English and Hindi at the moment, and are planning to extend it for Tamil, Kannada, Telugu, Bangla, Gujarati, Malayalam, Marati, Odia and Assamese by mid-2022.
Founded in 2019, while pursuing our higher education, we have managed to balance our academic, entrepreneurial and personal lives and collected thousands of hours of speech data from over 4000 users to build our language technology tools. Just by financially supporting IndiaSpeaks through their limited monthly scholarships and small loans from close friends, they have come a long way in setting up our own data collection and pre-processing platforms, high-end GPU compute servers, etc. They are now matured enough to scale big and fly high!
Shaip is focused on delivering a broad set of diversified audio dataset for Natural Language Processing (NLP) that mimic conversations with real people to bring your Artificial Intelligence (AI) to life. With our deep understanding of the Multilingual Conversational AI platform, we help you build AI-enabled speech models, with utmost precision with structured datasets in multiple languages from across the globe. We offer multilingual audio collection, audio transcription, and audio annotation services based on your requirement, while fully customizing desired intent, utterances, and demographic distribution. Today, Shaip is a global leader and innovator in the structured AI data solutions category. Their strength is in the ability to bridge the gap between industries with AI initiatives and the massive amounts of high quality data they require.
Kalaari Capital is an early-stage, technology-focused venture capital firm who invests across Seed and Series A startups and empower visionary entrepreneurs to build unique solutions that reshape the way Indians live, work, consume and transact. Their vision plays a vital role in the Indian start-up ecosystem by enabling entrepreneurship in the digital economy. Their mission is to create deep long-term partnerships with founders through the challenges of building their ideas into successful enterprises.
Aidio is a Bangalore based OEM of All-in-One Interactive displays, designed for Interactive applications keeping the Indian market in mind with - Touch, Voice, Gesture interactivity.
Core of Aidio is the Customisation & Smart integration between HW & add-ons. Built for public interactivity with Professional grade interactive displays.